USEFUL INFORMATION FOR YOUR STAY IN MOENA

CONDITIONS OF BOOKING AND SALE FOR YOUR HOLIDAY

Your relaxing holiday in Val di Fassa at Hotel Garden awaits you. Before booking read this useful information, for a carefree stay.
Contact us for more information about bookings and our terms of sale.

CHECK-IN

  • The availability of the room on the day of arrival is guaranteed from 2 pm.
  • If you want to arrive in the morning and your room is not ready, you can leave your luggage in our storeroom, leave your car in the hotel’s private car park, have a pleasant walk in the heart of Moena and lunch at the hotel.

CHECK-OUT

  • On the day of departure please vacate your room by 10.00 am
  • If you wish to stay beyond this time, please contact the reception staff for availability and possible cost for a late check-out

ACCOUNT

  • For organizational and time reasons, we invite you to settle the bill for your stay the night before your departure, after dinner from 9 pm to 11 pm.
  • You can pay by debit card, credit card (Visa and Mastercard), cheque or cash (up to a maximum of €999.00)

TOURIST TAX

  • The tourist tax is €1.30 per day per person over the age of 14 years and up to 10 nights

CONFIRMATION AND DEPOSIT

  • Please note that the booking will be considered confirmed only after the payment of a deposit of 30% of the total amount of the stay by bank transfer or credit card

CANCELLATION – EARLY DEPARTURE – LATE ARRIVAL

  • In the case of an early departure or delayed arrival, the room-only amount will be charged for the number of nights booked, without the meal surcharge
  • In the event of cancellation:
    • Within 30 days of the arrival date, the deposit will be fully returned
    • between 29-15 days, it will be considered valid for a future stay of the same duration as the one cancelled
    • between 14-0 days, it will be retained by the hotel

LAJADIRA WELLNESS AREA

  • Entrance to the wellness center is permitted with bathrobe and slippers suitable for the pool, and bathing cap in case of swimming
  • Some room types, i.e. Junior Suites and Suites, have the wellness set already included in the room
  • If the selected room type does not include it, it is possible to rent or purchase the necessary items directly at the wellness center